After connecting to dockstation7/10/2023 ![]() This was likely in the custom Windows image due to a previous vulnerability in Thunderbolt 1 & 2 that is no longer present in Thunderbolt 3 devices.ĭell is not able to provide specific Windows imaging assistance but if the Windows administrator is familiar with the GPOs, looks over the information in the following link from Microsoft, they could adjust their custom Windows image accordingly. The security policy is preventing USB-C and Thunderbolt devices and drivers from being installed. This is caused by a Group Policy (GPO) setting in the Windows image. If you check Device Manager, you see a yellow exclamation mark (bang), and get a message ( Figure 1) if you try to automatically search for drivers on the device with Device Manager. Reconnect the power connector to the dock, then plug the dock PSU into an electrical outlet.An issue where several computers are unable to recognize USB-C or Thunderbolt docks. If i connect 2 monitor to the docking station and one monitor to the built-in HDMI of the notebook, all. (Ubuntu, ChromeOS), also other Notebooks with the same Windows 10 O.S. Reset the dock PSU by unplugging it from the power outlet and waiting 5 seconds. After all this tests and all my attempts I focused the problem on Windows 10, because all the hardware is working fine with other O.S. Select and run surface dock registry.reg. ![]() Unplug your Surface Dock from the power connector on the back of the dock. This file will clear your cache, whether you have a dock or not. Check if the same behaviour is seen when connected to a USB 2.0 port on your PC. If you’re still having issues with your Surface Dock, you can reset it by doing the following: Your USB video adapter, USB docking station or USB monitor constantly. To troubleshoot network issues on Surface Dock, see Fix Ethernet connection problems in Windows. Your Surface Dock comes equipped with a standard gigabit ethernet port. Check your audio connectionsĭisconnect and reconnect your audio cables and ensure they are securely connected.ĭisconnect and reconnect your Surface Dock connect cable.Įnsure your speakers are plugged in to an electrical outlet and turned on.įor all other audio issues, see Troubleshoot Surface sound and audio accessories. Note: In some cases, when an audio device like a headset or speaker is connected to the 3.5mm jack, the audio device may not be detected right away. Disconnect the Surface Connect cable, then reconnect it to re-detect audio devices. If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges. To do this, click the Containers tab and click the edit button directly to the left of localhost in the top left corner. For problems charging your connected accessories: With the key copied, you can now connect the DockStation to the remote server. If this does not resolve your issue, see Surface battery won’t charge or Surface won’t run on battery for more solutions. When there is no user connected to the end of that. If you're using a Surface Dock: If the Surface device battery is empty, first charge it using the power supply that came with the device for a few minutes before trying to charge with the Surface Dock again. Ideally you want to use MAC Passthrough, since that is the cleanest way to operate with a docking solution. Problems charging with Surface Dock For problems charging your Surface: Click the Add new project button ( Figure. The response is especially likely to be delayed if many group objects that have large group memberships are included in the same export request. How to create a project with DockStation After DockStation launches, it should automatically connect to the Docker service and you’re ready to go. If your monitor won’t project to a second screen, check your display adapter and cables. For more info on troubleshooting your external monitor, go to Trouble connecting Surface to a second screen. When Azure AD Connect sends an export request to Azure AD, Azure AD can take up to 5 minutes to process the request before generating a response. USB-C connector Connect the dock to your computer by a USB-C cable. VGA connector Connect a VGA-compatible video device, such as a VGA monitor. Surface Dock isn't connecting to your external monitor If you are using a USB 3.0 device, it is recommended that you connect it to a USB 3.0 connector for faster USB transmission speed. Surface Dock isn't connecting to your external monitorĪudio problems while connected to the Surface dock For more info, see Install Surface and Windows updates. ![]() Before you begin troubleshootingįirst, to make sure your Surface is working properly, get the latest updates. If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help. Connect the dock and boot up Run Dell Command Updates (v3 is the latest for Windows 10) Install everything Check the Driver of the ASMedia option in Device Manager under USB device and verify its something like 1.16.54.
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